Continuous Improvement and Performance Monitoring

Country: Uruguay
Client: Federación Médica del Interior (FEMI)
Date: 2012-2014
Status: Complete

Project Description

Multi-hospital and ambulatory clinic programs to implement measures for continuous improvement and performance monitoring of medical service quality for Federación Médica del Interior (FEMI), a public / private health consortium that provides services to 33% of the country’s population. Its hospitals range in size from under 30 beds in remote rural areas to over 400 beds in urban areas.

What We Did

  • Educational seminars taught participants methodology and leadership skills needed to direct PDCA (Plan, Do, Check/Validate and Act) projects, map processes and redesign them to improve efficiency and outcomes using Six Sigma methodology
  • Onsite baseline evaluations were conducted by our consultants to establish a baseline assessment in quality and safety
  • Projects to improve medication management using Six Sigma methodology were implemented at each site
  • Innovative practices included an online portal for reporting of adverse events by staff and patients
  • Validation visits were conducted to confirm the results and information reported by the healthcare professionals

Examples of Consultation Documentation

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Accreditation preparation

Desarrollo del Marco de Licencia para Programas de Rehabilitación

Review of Health Quality

Continuous Improvement and Performance Monitoring

Six Sigma Methodology

SISTEC Program and Belgium Technical Cooperation (Susalud)

Quality and Patient Safety

Improve healthcare quality and ensure patient safety

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Cost Reduction

Improve Quality and Reduce Costs

Rehabilitation Programs

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Performance Monitoring

Continuous Improvement and Performance Monitoring