Customized training and education programs worldwide

QRI delivers a range of customized training and education programs of varied length and intensity with Continuing Medical Education (CME) credit by the appropriate national authority. In addition, some of the courses are specifically designed to prepare participants for the certification exams of professional societies.

Training and Education Programs

Healthcare Financial Management

Summary

This course is designed for healthcare professionals who are line managers and who have had minimal or no formal training in healthcare financial issues. This course will benefit those who are new to financial concepts and techniques as well as professionals looking to update skills in basic finance and accounting skills as they relate to healthcare.

Goals and Objectives

Upon successfully completing this course, participants will be able to:

  • Demonstrate an understanding of budgeting’ as a key component of the administrative process
  • Develop budgets for revenues, staffing and salaries, supplies, services and equipment
  • Evaluate the financial status of a department or operating unit using volume adjusted variance analysis to determine the cause(s) of performance deviation
  • Use a variety of analytical methods to support sound business decision-making: marginal analysis, benefit: cost ratio analysis, and breakeven analysis
  • Discuss revenue, cost and productivity improvement techniques
  • Build cost standards, perform bilateral performance mapping and analyze process flow
  • Identify the complexities and challenges of financing a healthcare business
  • Interpret the economic performance of the organization based on its financial statement
  • Understand the concept of developing operating plans from financial trends and results
  • Analyze the financial viability of a new business venture and how it contributes to the mission of the organization
  • Develop a framework to measure and monitor organizational performance

Healthcare and Hospital Administration

Summary

Designed to give healthcare professionals a more in depth understanding of the knowledge and skills necessary to manage and administrate their hospitals and for oversight of administrative programs and improvement projects. Participants will be exposed to topics such as internal operations, hospital processes, personnel roles, management techniques, information needs and technology utilization

Goals and Objectives

By the end of this seminar, participants will:

  • Have learned how to develop, implement, and evaluate a strategic plan for a healthcare facility
  • Gain advanced skills needed for organizational success and leadership development
  • Know how to evaluate and implement effectiveness and efficiency techniques

Classroom sessions will include presentations and workshops

  • Overview of healthcare systems
  • Financial management, budgeting and forecasting
  • The concept of healthcare quality
  • Clinical services management
  • Human resources management
  • Regulatory environment in healthcare
  • Legal and ethical issues
  • Lean Management
  • Leadership in health and hospital administration
  • Management of data and information for leaders
  • Team-building and conflict resolution
  • Performance measurement
  • Governance, leadership, and development

Risk Management

Summary

Designed to give healthcare professionals a more in depth understanding of the knowledge and skills necessary for risk identification and mitigation in healthcare organizations. The program is designed for small groups and is developed through lectures, articles, workshops, exhibitions and case studies.

Goals and Objectives

By the end of this seminar, participants will:

  • Develop skills and abilities in methodologies and tools that allow them to identify the risks present in a health organization
  • Prioritize and evaluate the probability of occurrence, implement mitigation and contingency actions
  • Develop a safety culture based on risk management
  • Identify, evaluate, prioritize, implement actions and monitor the risks associated with health organizations

Classroom sessions will include presentations and workshops

  • Contextual framework
  • General concepts of risks: cycle, inherent / residual risk, risk response, roles and responsibilities
  • Management of strategic and financial risks
  • Clinical risk management
  • Risk management of the physical environment
  • Risk management of human talent
  • Management of information and technological risks

Environmental and Life Safety

Summary

Didactic and practical educational seminar that will focus on developing an understanding, interpretation, implementation and application of the NFPA®’s 2015 and environmental safety.

Goals and Objectives

By the end of this seminar, participants will:

  • Understand, interpret and apply the key concepts of the NFPA®’s 2015 Life Safety Code® to improve the safety of their facilities
  • Adapt and implement healthcare facility maintenance and safety initiatives

Classroom sessions will include presentations

  • Application of NFPA®’s 2015 Life Safety Code®
  • Means of Egress
  • Protection Features
  • Building Services
  • Operating Features
  • Ambulatory Healthcare and Business Occupancies
  • Life Safety Documentation to meet regulatory accreditation requirements
  • Challenges to Life Safety Compliance
  • Life Safety Drawings

Healthcare Performance Improvement

Summary

Provide an overview of the current state of the quality movement in Healthcare. Relevant history, theories, tools, and environmental factors will be discussed. The cost/quality connection will be explored with an analysis of the complex forces that impact the transformation from the current state to a patient centered, quality focused healthcare system. Participants will learn to use applicable models to improve processes. In addition they will learn the concepts and skills to implement these tools in the work environment.

Goals and Objectives

By the end of this seminar, participants will:

  • Develop an understanding of the fundamentals and core principles of healthcare performance improvement
  • Learn how to develop, implement, and evaluate an organizational performance improvement cycle
  • Gain advanced skills needed to lead performance improvement projects

Classroom sessions will include presentations and workshops

  • Performance improvement foundations, fundamentals, and core principles
  • Developing an organization-wide performance improvement cycle
  • Principal aspects of healthcare that are targeted for performance measurement
  • Hospital Acquired Conditions (HAC’s)
  • Community-acquired and healthcare-associated infections, control and prevention
  • Outcomes and proactive risk reduction in performance improvement
  • Internal and external benchmark comparison Risk management
  • Accreditation, certification, and licensure
  • Use of Performance Improvement tools including Six sigma methodology and Lean Thinking
  • The major barriers to improvement in healthcare quality and methods to overcome them
  • How to develop, implement and evaluate an improvement project as team leader or team member
  • The process to becoming a high reliability organization

Healthcare Quality Improvement and Patient Safety

Summary

Designed to give an in-depth understanding of healthcare quality and patient safety improvement programs and projects. Participants will learn the concepts and principles of healthcare quality and patient safety improvement. They will gain an understanding of the history of healthcare quality, patient safety improvement and the evolution that has led to becoming an integral part of evaluating our healthcare systems.

Goals and Objectives

By the end of this seminar, participants will:

  • Gain new skills in healthcare quality management and process improvement
  • Learn the basic skills needed to lead projects based on PDSA (Plan, Do, Study, Act) Model
  • Develop team building and problem solving techniques

Classroom sessions will include presentations and workshops

  • Historical evolution of quality in healthcare
  • Current issues of healthcare quality and patient safety
  • Planning and organizing for healthcare quality and patient safety
  • Quality improvement and quality assurance
  • Data collection, analysis and management using the PDSA Model
  • Measuring and monitoring quality
  • Quality cost and cost containment
  • Economics of healthcare quality
  • Regulations, Accreditations, and Licensure

Human Capital Management

Summary

Organizational success can be positively impacted by effective human resource management as recruiting and retaining talented employees can create a competitive advantage. This course is designed to give human resource management professionals the basic knowledge and skills needed to perform human resource management functions. Human resource management practices and methods will be reviewed and workshops will be utilized to practice newly acquired skills.

Goals and Objectives

By the end of this seminar, participants will:

  • Have knowledge and understanding of the current theories and practice of human resource management in healthcare organizations
  • Understand the essential elements of human resource planning processes and the implementation of those processes
  • Improve talent development and retention skills

Classroom sessions will include presentations and workshops

  • Current theories and practice of human resource management in healthcare organizations
  • Human resource (workforce) planning and implementation processes
  • Talent development and retention
  • Recruitment and selection
  • Training and education
  • Performance evaluation
  • Ethical and legal issues
  • Strategic management of human resources
  • Managing labor disputes and difficult employees
  • Human resource management and international accreditation

Healthcare Strategic Planning

Summary

Strategic planning in healthcare requires a business perspective in addition to an understanding of healthcare services and systems. In this course participants will learn to evaluate the overall status of the organization and facilitate the development and implementation of long-term strategic plans for sustainability and success.

Goals and Objectives

  • By the end of this seminar, participants will gain the knowledge needed to:
  • Assess their organization’s readiness for strategic planning
  • Develop a strategic plan that aligns with the organization’s core values
  • Collect and analyze relevant data

Classroom sessions will include presentations and workshops

  • Mission and vision review and development
  • Determining critical strategic and development plans
  • Business and operational analysis
  • SWOT and PEST analyses
  • Developing and selecting SMART strategic options and objectives
  • Budget and resource allocation for strategic plan execution
  • Assigning roles, responsibilities, and time frames for implementation of strategic plans

Infection Prevention and control

Summary

This five-day seminar will focus on elements and knowledge needed to create and implement an effective infection prevention program. Focus areas will include how to prepare surveillance and risk assessment plans, regulatory compliance, preventing transmission of infectious diseases, and how to handle employee exposures. This course will prepare qualified participants for the CBIC exam.

Goals and Objetives

By the end of this seminar, participants will:

  • Gain knowledge in planning, implementation, management and evaluation of infection prevention and control activities and measures
  • Be able to evaluate and select evidence-based interventions to prevent or reduce risk.
  • Be familiar with the principles of body substance precautions, standard precautions, isolation requirements and appropriate barrier protection
  • Recognize common communicable diseases and their management

Classroom sessions will include presentations and workshops

  • Role and responsibilities of the infection preventionist
  • Identification of infectious disease processes
  • Surveillance and epidemiological investigation
  • Prevention and control of the transmission of infectious agents
  • Employee and occupational health

Legal Aspect of Healthcare Administration

Summary

A comprehensive analysis of the more significant legal issues encountered by health care administrators and the ramifications of those issues. Both theoretical and practical applications of law are addressed with an analytical focus on the prompt identification of legal and bioethical issues arising from and affecting various health care employment settings.

Goals and Objectives

By the end of this course, participants will have examined:

The principles of health care law in a complex constitutional system in relation to:

  • Privacy
  • Contracts
  • Tort reform
  •  Regulation of the health care marketplace
    • Legal and regulatory constraints
    • Liability of health care providers
    • Rights of patients
    • Employment law and labor relations
    • Administrative law for health care organizations

Classroom sessions include presentations and workshops

  • Introduction to Healthcare Law
  • Corporate Structure and Legal Issues
  • Tort Law Employee
  • Discipline and Discharge
  • Contracts and Antitrust
  • Medical Staff
  • Nursing and the Law
  • Information Management
  • Patient Consent
  • Legal Reporting Requirements in Healthcare
  • Patient Rights and Responsibilities
  • Healthcare Ethics
  • End-of-Life Issues

Healthcare Leadership Development

Summary

This seminar for emerging Physician, Nursing and Administrative leaders will address how to develop the competencies needed as a leader, creating and implementing short and long term strategies, addressing diverse healthcare management issues, including: employee management and conflict resolution, operational analysis, and quality management techniques essential to achieve individual and organizational objectives.

Goals and Objectives

By the end of this seminar, participants will gain the knowledge needed to:

  • Utilize the best available evidence for creating and sustaining cultures of quality and safety in complex healthcare delivery systems
  • Explore concepts of intra and inter-professional communication and teamwork, collaboration and conflict resolution, delegation and supervision, workforce motivation, organizational and unit strengths, and change processes
  • Analyze common and crisis situations requiring the immediate, direct application of leadership and management theories to the work environment
  • Work within a team to apply problem-solving skills to common fiscal and human resources challenges in contemporary health care environments

Classroom sessions will include presentations and workshops

  • Leadership and management
  • Leadership role in quality improvement
  • Communication; conflict resolution; problem-solving
  • Developing teamwork and collaboration
  • Managing incompetency in the healthcare organization
  • Empowering and motivating others
  • Competency assessments and performance management: helping poor performing employees reach competence
  • Managing difficult issues – how to have a the conversation while avoiding escalation

Lifesafety

Summary

Didactic and practical experience educational seminar will focus on developing an understanding, interpretation, implementation and application of the NFPA®’s 2015.

Goals and Objectives

By the end of this seminar, participants will:

  • Understand how to interpret and apply the key concepts of the NFPA®’s 2015 Life Safety Code® to improve the safety of their facilities through development of processes and procedures as well as facility maintenance and improvement of their healthcare organization

Classroom sessions will include presentations and workshops

  • Application of NFPA®’s 2015 Life Safety Code® in healthcare facilities
  • Means of Egress
  • Protection Features
  • Building Services
  • Operating Features
  • Ambulatory Healthcare and Business Occupancies
  • Life Safety Documentation to meet regulatory accreditation requirements
  • Challenges to Life Safety Compliance
  • Life Safety Drawings

Medication Safety

Summary

This interactive seminar is designed for pharmacy directors, patient safety officers, medication safety officers, nursing directors and other healthcare professionals involved in the development, implementation and administration of the medication management process. We will discuss the components of a safe medication management system including pharmacy workflow, ordering and transcription, preparation, dispensing and administration as wells as data collection, analysis, and use.

Goals and Objetives

By the end of this seminar, participants will:

  • Be familiar with the framework needed for an effective medication management process
  • Be able to develop, implement and provide administrative supervision for a cost effective model of medication management with a focus on patient safety
  • Understand the fundamentals of data collection and use in implementing and maintaining an effective medication management process

Classroom sessions will include presentations and workshops

  • Establishing a Pharmaco-Therapeutics Committee
  • Selection and acquisition of medications
  • Safe medication storage
  • Medication Reconciliation
  • Orders and Transcription
  • Preparation and Dispensing
  • Administration
  • Monitoring
  • Data collection
  • Using Tracer Methodology to improve the medication
  • Management process and patient safety
  • Patient and family education
  • Medication error prevention strategies
  • IV safety

Preparation for Joint Commission International

Summary

This seminar for Healthcare professionals (physicians, nurses, and administrators) will focus on elements and knowledge needed by participants to lead their hospitals in preparation for accreditation by Joint Commission International. Three days of classroom education will focus on an understanding, interpretation, implementation and application of standards, methodology and staff engagement, while two days of practice in the hospital setting will simulate actual accreditation survey conditions and methodology.

Goals and Objectives

By the end of this seminar, participants will:

  • Understand how to interpret and apply the JCI accreditation standards
  • Be able to utilize Tracer Methodology
  • Know and understand the JCI accreditation process

Classroom sessions will include presentations and workshops

  • Overview of healthcare and technology environments and how they relate
  • Systems analysis
    • Project management for the HIT professional
    • Using the Six Sigma methodologies of DMAIC (Define, Measure, Analyze, Improve, Control) and change management for systems analysis and quality improvement

Classroom sessions will include presentations on:

  • Introduction to International Accreditation
  • Introduction to Joint Commission International (JCI) Standards o Patient Centered Standards
    • Organization Management Standards
    • JCI Academic Medical Center Standards
    • International Patient Safety Goals
  • Introduction to Tracer Methodology
  • Creating and implementing a culture of safety
  • Communication between hospital staff, patients and families
  • Survey process for International Accreditation

Optional topics for small group sessions include:

  1. Conducting a Root Cause Analysis
  2. Conducting the SBAR
  3. .Infection Control
  4. Pediatric Safety
  5. Engaging Physicians in Quality Improvement
  6. Reporting Medical Errors Can Make a Difference in Patient Outcomes
  7. IV Safety IV Safety
  8. High-Alert Medications & High-Risk Processes Error Reduction Strategies
  9. Failure Modes and Effects Analysis (FMEA)
  10. Indicators: selection, implementation, data collection and interpretation

Healthcare Information Management Systems

Summary

The Certified Professional in Healthcare Information and Management Systems (CPHIMS) Certification is an internationally accepted designation. It demonstrates that an individual has achieved the knowledge, skills, and ability of a Professional in Health Information Technology. This course is designed to give healthcare IT professionals an in depth review of the knowledge and skills required for the preparation of the CPHIMS exam.

Goals and Objectives

By the end of this seminar, participants will:

  • Have reviewed the nine knowledge areas that are included in the pre-requisite information needed to attain the CPHIMS
  • Develop a familiarity with the structure and format of the exam
  • Complete a HIMSS Self-Assessment Examination for an evaluation of their knowledge and readiness for the CPHIMS exam.

Classroom sessions will include presentations and workshops

  • Overview of healthcare and technology environments and how they relate
  • Systems analysis
  • Systems design
  • Selection, Implementation, Support, and Maintenance
  • System integration
  • Testing and evaluation
  • Privacy and security
  • Leadership and management in Health Information Technology

Policies, Procedures and Plans

Summary

This experiential workshop will prepare participants to lead efforts to develop effective policies, plans and procedures for their healthcare organization through lectures and practical team exercises.

Goals and Objectives

By the end of this seminar, participants will:

  • Understand the difference between Policies, Procedures and Plans
  • Learn the fundamental elements of Policies, Procedures and Plans and the steps needed to develop, implement and maintain an effective Policies, Procedures and Plans manual

Classroom sessions will include presentations and workshops

  • Importance of Policies, Procedures and Plans
  • Steps needed to develop, implement and maintain Policies, Procedures and Plans
  • Developing a dashboard of policies and procedures
  • Compiling organizational guidelines for Policies, Procedures and Plans development
  • The role of a Policies, Procedures and Plans committee

Evaluation of Disaster Preparedness and Fire Plans

Summary

The program consists of a review of the hospital’s Disaster Preparedness, didactic and practical exercises and an onsite 3 day visit by consultants who are experts in the field. A written report summarizing findings and offering recommendations for improvement will be submitted to the hospital following the onsite visit.

Goals and Objectives

By the end of this seminar, participants will:

  • Be proactive in assessing potential risks and disasters
  • Identify ways to prevent, respond and recover from a Disaster/Fire event
  • Appropriately utilize all emergency equipment
  • Identify strengths, weakness and determine opportunities for improvement

Classroom sessions will include presentations on:

  • A review of findings of the Disaster Preparedness plan
  • An emergency management needs assessment interview
  • Hazard Vulnerability Analysis
  • Mock disaster and fire exercises

Follow up Written Consultant Report:

  • Review of findings and recommendations utilizing the document review and onsite evaluation
  • Recommendations for operational and process improvement
  • Timeline for completing the identified gaps and opportunities for improvement

Healthcare Lean and Six Sigma Certification Courses

We provide training and education for professionals to apply the tools and methodologies for transformational change to occur in healthcare organizations.  The foundation of our courses is to provide healthcare organizations with the ability to standardize their processes by applying Lean and Lean Six Sigma methodologies to improve the delivery of care, reduce errors, improve outcomes and reduce unnecessary processes.  Our certification courses provide the tools for healthcare organizations to address the most common wastes in healthcare including:

  • Improve patient-focused processes within your organization
  • Reduce patient wait times
  • Decrease risk of medication errors
  • Improvement in problem solving skills of professionals
  • Improve clinical outcomes and organizational efficiencies

Our certification courses have been developed and designed to provide the participant with a solid understanding of the principles and methodologies of Lean and Six Sigma to apply in the healthcare setting.  The courses we offer include:

Yellow Belt

SIX SIGMA PROGRAM TRAINING
Yellow Belt

A QRI trained Yellow Belt is an expert who understands the general concepts of the Lean and Six Sigma methodology. A skillful implementer of Six Sigma tools, able to increase the productivity and quality of organizational processes. He can participate as a leader in Kaizen events when necessary to improve specific processes, generally, as part of an improvement project in healthcare.

METHODOLOGY

The QRI Yellow Belt Training Program is a didactic and practical course. Basic Six Sigma topics are covered in a small group sessions. A final grade is achieved after completion of a final exam, covering the methodology learned over the 2,5 day course

Full compliance with all components will give the candidate certification as a Six Sigma Black Belt from QRI. QRI is an IASSC (International Association for Six Sigma Certification) ACCREDITED TRAINING ORGANIZATION.® Participants can elect to take the IASSC Certified Lean Six Sigma Black Belt Exam in order to obtain a IASSC certificate.

Green Belt

SIX SIGMA PROGRAM TRAINING
GREEN BELT

A QRI trained Green Belt is an expert who understands the general concepts of the Lean and Six Sigma methodology, He is familiar with Six Sigma tools and able to apply them to support the implementation of improvement projects in healthcare. In addition, He is capable of creating and identifying opportunities for improvement in the organization.

METHODOLOGY

The QRI Green Belt Training Program is a didactic and practical course . A total of 40 hours of classroom training are presented over a period of five consecutive days. At the end of the program, participants will complete an examination in order to measure the degree of the acquired knowledge.

The practical training component of the course consists of developing a project to improve a process using Six Sigma Methodology. A Six Sigma Green Belt Project should be completed in six to twelve weeks.

Full compliance with all components will give the candidate certification as a Six Sigma Black Belt from QRI. QRI is an IASSC (International Association for Six Sigma Certification) ACCREDITED TRAINING ORGANIZATION.® Participants can elect to take the IASSC Certified Lean Six Sigma Black Belt Exam in order to obtain a IASSC certificate.

Black Belt

SIX SIGMA PROGRAM TRAINING
Black Belt

A QRI trained Black Belt is an expert who understands the advanced concepts of the Lean and Six Sigma methodology, He is familiar with the tools and able to apply them to implement improvement projects in healthcare. In addition, he has the skills and abilities necessary to lead the teams involved in organizational change process. Lastly, he is a trainer who teaches these tools and skills to the members of the organization.

METHODOLOGY

The QRI Black Belt Training Program is a didactic and practical course for up to twenty people. A total of 160 hours of classroom training are presented over a period of three separate weeks. Training is presented in three separate modules, each module is one week long. At the end of each training module the Black Belt candidates will have an examination in order to assess and measure the degree of acquired knowledge. The results of these examinations are computed as a percentage of the final grade that is completed with a final exam covering the entire methodology learned over the three weeks.

The practical training component of the course consists of developing a project to improve a process using Six Sigma Methodology. A Six Sigma Black Belt Project should be completed in four to six months.

Full compliance with all components will give the candidate certification as a Six Sigma Black Belt from QRI. QRI is an IASSC (International Association for Six Sigma Certification) ACCREDITED TRAINING ORGANIZATION.® Participants can elect to take the IASSC Certified Lean Six Sigma Black Belt Exam in order to obtain a IASSC certificate.